Right of withdrawal

Returns, Refunds ,and Exchanges Policy

How To Return An Item

We will gladly refund the full payment amount (excluding carriage charges) if you are at all dis-satisfied with an item or find it is not suitable for the purpose you bought it, as long as the item is returned in its original condition and unused within 14 days of receipt. We cannot refund the original outgoing carriage charge,and also reserve the right to deduct a maximum of 15% handling charge for items that have been ordered in error. Return carriage charges have to be at the buyer's expense and items must be sent recorded or secure delivery to anable a full refund.All items are sold with a thirty day warranty against manufactures defects unless otherwise stated in the items description on the main listing.We do not accept any not required / wrongly purchased or electrical items back. Please note that heating elements,  cicuit boards ,electrical coils,digital controllers,photo cells and consumables are excluded from any warranty. Any items returned as faulty will need to be supported by a detailed report from a qualified person stating the exact nature of the fault. We will not accept warranty claims for DIY fitting of components by a none trained person. Retuned items will be inspected by our own qualified engineers or returned to our supplier for inspection. Items that have been unpacked and fitted and are not in the original re-saleable condition will be returned to the buyer and no refund will be given. We reserve the right to offer either a replacement part or a full refund for the items .Please contact us before returning any items,we always try to help customers and a friendly honest service is assured



  1. Please email   boilerserve@msn.com to request a refund and we will assign you a tracking #
  2. Mail your return to: Boilerserve.com Ltd, Overhouse Chambers, Wedgwood Place, Burslem,                              Stoke on Trent. ST6 4ED
  3. Include in your package a signed letter stating the reason for your return and the original receipt